Frequently asked questions at jacques cds

FAQS

What materials are used in JacquesCDS jewellery?

Currently all JacquesCDS pieces are crafted from 100% recycled 925 sterling silver, reflecting our commitment to sustainability and ethical production in the UK jewellery market. However we are looking to explore a range of biomaterials and other precious metals too. Please contact us if you have any requests.

Can I customise my JacquesCDS jewellery?

Absolutely! We're thrilled to offer bespoke customisation options on all our pieces, just send us an email via the contact form and we will get back to you. Also in the future our proprietary algorithm will enable you to create unique designs tailored to your preferences whilst maintaining our signature British style.

How does JacquesCDS ensure sustainability in its production?

We prioritise sustainability at every stage. From utilising 100% recycled metals to employing 3D printing technology that minimises waste, we're dedicated to reducing our environmental impact in the UK jewellery industry.

How long does it take to receive my order in the UK?

Standard UK shipping typically takes up to 2 weeks due to the nature of each piece being hand finished and made to order. For bespoke orders, please allow an additional 2-3 weeks for design and production of your unique piece.

What is your return policy for UK customers?

We offer a 30-day return policy for unworn, undamaged items. Bespoke pieces are non-returnable due to their unique nature. All returns must comply with UK consumer protection laws.

How should I care for my JacquesCDS jewellery?

To maintain the beauty of your British-made piece, store it in a cool, dry place when not in use. Clean gently with a soft cloth and avoid exposure to harsh chemicals or prolonged contact with water.

What sets JacquesCDS apart from other UK jewellery brands?

At JacquesCDS, we're breaking the chain of traditional jewellery production in the UK. Our unique blend of sustainable practices, innovative design, and cutting-edge technology allows us to create pieces that are not only beautiful but also environmentally responsible. We're pioneering the integration of digital and physical experiences in luxury British jewellery, offering you a truly unique and forward-thinking approach to accessorising.